Ecoleap Electric Bikes Shipping Policy

At Ecoleap, we want to ensure a smooth and reliable delivery experience for every customer. Please review the following shipping policy carefully before placing your order.

1. Shipping Areas and Methods

Ecoleap ships within the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or PO boxes. Orders are shipped from our U.S. warehouses located in California.
We partner with trusted carriers such as UPS, USPS, FedEx, and DHL. After your order ships, you will receive a shipping confirmation email with your tracking information. Please remember to register an account (make a subscription) on our site in advance.

2. Processing and Delivery Times

Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 5–7 business days, depending on your location.

Important Note: All delivery dates (including pre-sale) are estimates derived from past data and are for reference only. Processing and shipping times may be affected by holidays, peak seasons, weather, or carrier delays. Ecoleap is not responsible for delays caused by carriers or events outside our control.

3. Shipping Changes and Refused Packages

Changes should be made before your order ships, and sometimes changes may not be made successfully. Therefore, to avoid delays and additional charges, we highly recommend that you carefully check the shipping address before placing your order.

Action	Fee	Details
Address Change BEFORE Shipping	No Charge	You may change the delivery address at no cost before the tracking number is provided.
Refused or Undelivered Package	$180	This fee is charged if the customer refuses the package or if the delivery is deemed undeliverable.
Address Change AFTER Successful Delivery	$50 per item	This fee is charged if the customer requests a delivery address change after the package has already been successfully delivered to the original address.

 

4. Shipping Fees

(1) E-Bikes

Shipping is free for all newly purchased electric bikes.

(2) Accessories

Accessory orders over $199 ship free.

Accessory orders under $199 will incur a shipping fee based on distance and displayed at checkout.

(3) Return Shipping Fees

If a return is initiated by the customer for reasons other than the goods being damaged or incorrect due to Ecoleap fault, the customer will be responsible for the shipping fees.

$180 per bike

$100 per battery

$30 per accessory

5. Shipping Damage Claims

We take great care in packaging your electric dirt bike, but if your order arrives damaged, Ecoleap will provide replacement parts or compensation as long as the damage is reported correctly.

To qualify for a shipping damage claim, please follow these steps:

1. Report the damage to Ecoleap within 7 days of delivery. Please contact service@ecoleapbike.com via email.

2. Provide photos or videos clearly showing the damage.

3. Keep and return all original packaging and documents.

4. If the courier requires a signature, note the damage on the Bill of Lading before signing.

Once a replacement part is approved according to Ecoleap warranty policy, we will bear the return shipping cost of the replacement part. Otherwise, the customer may be responsible for the cost.

Important Note: Ecoleap is not responsible for lost, stolen, or damaged items caused by the courier unless proper claim steps are followed. If a customer arranges their own freight or uses a third-party shipping service, shipping damage will not be covered under Ecoleap’s shipping or warranty policy. If your package is lost during shipping and not delivered, please contact our customer service as soon as possible. We will investigate the issue and offer you the best solution.