Return & Refund Policy

At Ecoleap, we want you to feel confident about your purchase. We understand that choosing the right bike—especially for a growing rider—is not always easy without seeing and trying it in person.

That's why eligible Ecoleap products come with a 30-day return period and a short test ride allowance of up to 5 miles.

30-Day Returns · Up to 5-Mile Test Ride · No Restocking Fee

If something isn't right, contact us at service@ecoleapbike.com before sending anything back. Our support team will help determine the best solution.

Quick Return Guide

Situation	Return Accepted?	Return Shipping
Product arrives defective	Yes	Ecoleap covers it
Product arrives damaged	Yes*	Ecoleap covers it
Wrong item sent	Yes	Ecoleap covers it
Changed your mind	Yes	Customer pays
Ordered the wrong model or color	Yes	Customer pays
Bike has been lightly tested under 5 miles	Yes**	Customer pays
Product has been heavily used, modified, or damaged	No	—

* Please report visible shipping damage within 24 hours of delivery.
** The product must meet the return-condition requirements below.

30-Day Returns

You may request a return within 30 days of delivery.

We understand that you may need to assemble the bike, check the fit, and take a short test ride before deciding whether it's right for you or your child.

For eligible returns, we allow a short test ride of up to 5 miles, provided the product remains in like-new, resellable condition and meets the requirements below.

There is no restocking fee for eligible returns.

Before returning any product, please contact service@ecoleapbike.com to receive return authorization and shipping instructions.

Return Condition

To qualify for a return, the product must:

Have less than 5 miles of total riding
Be in like-new, resellable condition
Have no crash damage, significant scratches, dents, or other visible damage
Have no excessive dirt, mud, or significant tire wear
Have no unauthorized modifications
Include the original battery, charger, keys (if applicable), manuals, tools, and accessories
Be securely packaged for return

A short test ride is completely fine. We simply ask that you treat the bike carefully while deciding whether it's the right fit.

Products showing excessive use, crash damage, significant wear, modifications, missing major components, or 5 miles or more of riding may not qualify for a full refund.

Please Keep the Original Packaging

We strongly recommend keeping the original box and protective packaging for at least 30 days after delivery.

Electric bikes and dirt bikes are large and heavy products that require proper packaging for safe return transportation. If the original packaging is no longer available, please contact us before arranging a return.

Defective or Quality-Related Returns

If your Ecoleap product arrives with a functional defect or develops a confirmed product issue during the 30-day return period, contact us at service@ecoleapbike.com.

Please provide:

Your order number
A brief description of the issue
Photos or a short video showing the problem

Our support team may first help troubleshoot the issue. Many minor issues can be resolved quickly without requiring you to ship the entire bike back.

Depending on the situation, we may provide:

Troubleshooting assistance
Replacement parts
An exchange
A return for refund

If a return is required because of a confirmed product defect or quality issue, Ecoleap will cover the approved return shipping cost.

Shipping Damage

Please inspect your order as soon as possible after delivery.

If you notice visible shipping damage, such as significant scratches, dents, broken components, or other damage that may have occurred during transportation, please contact us within 24 hours of delivery.

Please provide photos of:

The shipping box
The shipping label
The damaged area
The overall condition of the product

Reporting shipping damage promptly allows us to verify the issue with the carrier and provide a faster solution.

If the product has confirmed shipping damage that requires a return or replacement, Ecoleap will cover the approved shipping cost.

Changed Your Mind?

We understand that sometimes a bike simply isn't the right fit.

Maybe the size isn't right, your child isn't ready for it yet, you prefer another model or color, or you've simply changed your mind.

You can still request a return within 30 days of delivery, provided the product meets our return-condition requirements.

For returns that are not related to a confirmed product defect, shipping damage, or an incorrect item sent by Ecoleap, the customer is responsible for the return shipping cost.

There is no additional restocking fee for eligible returns.

Wrong Item Received

If you receive a product, model, color, or item that is different from what you ordered, please contact us as soon as possible.

Send us your order number and photos of the item you received.

Once confirmed, Ecoleap will arrange the appropriate replacement or return and cover the approved shipping costs.

Return Shipping Costs

Ecoleap Covers Return Shipping When:

The product has a confirmed manufacturing or quality defect
The product was damaged during shipping and the issue was reported within the required timeframe
Ecoleap sent the wrong product or item

Customer Covers Return Shipping When:

You changed your mind
The bike isn't the right size or fit
Your child doesn't like or no longer wants the bike
You ordered the wrong model or color
You decide you prefer another product
The return is otherwise unrelated to a product defect or an error by Ecoleap

Because electric bikes and dirt bikes are large and heavy, return shipping costs can vary depending on the product and shipping location.

Please contact us before arranging shipment. Our team will provide the appropriate return address and instructions.

Original expedited, express, or other optional shipping charges are non-refundable.

How to Start a Return

Starting a return is simple.

Contact us. Email service@ecoleapbike.com within 30 days of delivery.
Tell us about your return. Include your order number, the product you would like to return, the reason for the return, and photos or videos if the product is damaged or has a quality issue.
Receive return authorization. Our support team will review your request and provide return instructions and the correct return address.
Pack the product securely. Whenever possible, use the original box and protective packaging. Make sure all included components and accessories are packed securely.
Ship your return. Follow the shipping instructions provided by our support team.

Please do not ship a product back without contacting us first. Unauthorized returns or products shipped to an incorrect address may not be accepted or may experience significant processing delays.

Exchanges

Need a different model or color?

Contact service@ecoleapbike.com and let us know what you'd like to exchange.

Depending on product availability and your situation, our team may arrange an exchange or recommend returning the original product and placing a new order.

If the exchange is due to a confirmed Ecoleap error or product defect, Ecoleap will cover the approved shipping costs.

For preference-based exchanges, such as changing the model, size, or color, the customer may be responsible for applicable shipping costs.

Refunds

Once your return arrives at our warehouse, our team will inspect the product to confirm that it meets the approved return conditions.

We aim to complete return inspections and process approved refunds within 3–5 business days after receiving the returned product.

Once approved, your refund will be issued to your original payment method.

After Ecoleap issues the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Original expedited, express, or optional shipping charges are non-refundable.

Partial Refunds or Deductions

We want our return requirements to be clear before you send anything back.

A deduction may apply if a returned product has:

Missing accessories or components
Damage that was not present at delivery
Significant scratches, dents, or cosmetic damage
Excessive dirt, mud, or tire wear
5 miles or more of riding
Unauthorized modifications
Damage caused by improper packaging during the return shipment

If a deduction is necessary, we will review the condition of the returned product and notify you before the final refund is processed.

Normal inspection and an eligible short test ride of less than 5 miles will not result in a restocking fee.

Order Cancellation

Need to cancel or change your order?

Contact service@ecoleapbike.com as soon as possible.

If your order has not entered the shipping process, we will make every reasonable effort to cancel or modify it.

Once an order has shipped, it can no longer be canceled as an unshipped order. After delivery, it may be eligible for return under this policy.

Non-Returnable Items

The following items are generally not eligible for return:

Products returned more than 30 days after delivery
Bikes with 5 miles or more of riding
Products with significant crash or user-caused damage
Products showing excessive wear or misuse
Products that have been materially modified
Products missing major components
Gift cards
Items marked as final sale or non-returnable at the time of purchase

This does not affect claims involving confirmed manufacturing defects or other rights that may apply under Ecoleap's warranty or applicable law.

Need Help?

Not sure whether your order qualifies for a return, exchange, replacement, or warranty service?

Email: service@ecoleapbike.com

Please include your order number and a brief description of the situation. Our support team will review your request and help determine the appropriate next step.